In the event that the UK goes into a full lockdown during a time when your booking is due to take place then we’d be happy to offer you the option to reschedule to a date of your choice completely FREE of charge. Please email firstname.lastname@example.org with your booking number and a member of our team will get back to you as soon as possible. We will endeavour to reply to emails within 48 hours of receiving them.
Of course, given the current climate, if Butlers with Bums has to cancel your booking(s) as a result of staff shortage then you will be entitled to a FULL refund.
We would like to reassure you that when we can continue with bookings we will be taking every precaution necessary to be able to go ahead with your bookings in the safest way possible whilst making sure you still have a fantastic time!
Social distancing of at least 1 metre (2 metres where possible) between customers and our staff must be adhered too.
- Non-contact party games of at least 1 metre between the customer and staff members are allowed.
- Staff are required to wash hands or use antibacterial gel on arrival to their booking, regularly throughout the event and before leaving.
- If staff or anyone in their household becomes unwell with a new continuous cough, a high temperature or any other COVID-19 symptoms they will have been asked to inform us immediately and asked not to attend the booking
- Drinks must be poured into glasses on a table where the customers can collect from avoiding our staff touching glasses that customers drink from. Staff are not permitted to touch or serve food.
We truly appreciate your patience and understanding during these difficult times and we can’t wait to continue our service with you in the near future.
Butlers with Bums